The flow of making an offer for a buyout design is:
Buyer makes an offer.
Designer can accept, decline or make a counter offer. If the designer declines, the buyer will not be able to continue it. If the designers make a counter offer, the buyer can also choose to accept, decline or make a counter offer (Note: The buyer will have 14 days to respond to the new offer before it expires).
After both parties agree with the offer, the buyer will have 14 days to start proceeding they payment before the offer expires. They can choose to pay now via credit card, or pay later by invoice. If the buyer chooses to pay now, they must finished the purchase within 15 minutes before it expires. If they choose the second payment option, an invoice will be sent to the buyer's email address to proceed the payment by credit card. With the invoice payment method, the buyer needs to finish the purchase within 30 days before it expires.
Once the buyer are done with the payment, the designer has 7 days to deliver the design files. Both parties can discuss about the file requirements in the chat box.
After the files are delivered, the buyer has 14 days to download the files before they are deleted automatically. Buyer can request the new files if the current ones don't fit the requirements in the first 7 days. After these 7 days, the buyer will not be able to request to receive new files. If the buyer doesn't download the files after 14 days, the transaction will be marked autocomplete, and the payment will be delivered to the designer.
After the transaction is done, the designer and the buyer can leave a review on the transaction details page.
After each action completed by the designer, you will receive a notification email at your registered email address. We kindly advise checking your mailbox regularly to stay informed and ensure you don't miss any deadlines.
Go to your inbox page -> "My sales" and check the designs that have the "Offer made" state. Click one to go to the transaction details page.
You can see the price that the buyer offered for your design. You can accept, decline or make a counter offer. If you decline the offer, the buyer will no longer be able to continue this offer. They will need to make a new offer for your design.
If you want to make another offer, a pop-up shows up, asking you to input a new price. When you finish making another offer, the buyer will have 14 days to respond to your offer (decline, make a counter offer, or accept your offer) before it expires.
If you accept the buyer's offer, they will also have 14 days to start making the payment before this transaction expires. You can send the buyer a direct message at the same time.
When the buyer finished the purchase, it is your turn to deliver the design files to the buyer. You will have 14 days to send the buyer the designs files. During these 14 days, you two can discuss about the file requirements. You can download the tax receipt of this transaction.
The designs files after being uploaded are located above the transaction receipt. Click the "Deliver to buyer" button to send the files. Make sure to double check the upload files before sending them to the buyer.
The buyer will have 14 days to download the files. Otherwise, the files will be deleted automatically, and the transaction will be marked autocomplete. In the first 7 days, the buyer can request you to send the new files if the current ones don't fit their requirements. If the buyer requests to receive new files, you will have 14 days to update the files before the order expires. We advise you to talk to the buyer so that you can provide them the correct files.
Once the buyer confirms that the design files match their requirements, the transaction is finished, and you will receive the payment in your Wise account. You can leave a review for the buyer.
In case you are not able to create a Wise account, please contact our support team via the chat box or [email protected].